Returns and Exchanges Policy

Returns and Exchanges Policy

  • Within 30 days of the original purchase date, the product in new, unused condition, in its original, sealed packaging, can be returned for a full product refund or for an exchange. Refunds will be in the original form of payment.
  • Returns received after 30 days from the original purchase date will be refunded as a store credit.
  • Returns within 180 days of the original purchase date, a new item in its original, sealed packaging may be exchanged.
  • Items that have been opened, including items that have been gently worn, can be exchanged within 30 days of the original purchase date. Please launder any gently worn items before returning.
  • Custom made products, items marked for Final Sale, or non-returnable items on our website may not be returned or exchanged.
  • Exchanges are shipped once we receive and process your returned package. If you do not wish to wait for the exchange, it is advisable to place a new order and you will be credited for the item you are returning once your return is received and processed.
  • Please allow up to 14 business days for your return or exchange to arrive and be processed.

How To Return

Step 1:
Returns must be pre-authorized by our Customer Service Department. You can contact us by email at customersupport@relaxsanshopusa.com or call us Toll Free at (866) 531-9305 (Monday – Friday 8:30 – 5:00 PST)

Step 2:
Once you obtain a Return Merchandise Authorization Number, note it on the outside and inside of your package and return it to:

Aviano Int’l Inc.

2029 Verdugo Blvd., #736
Montrose, CA 91020

Return Shipping

Except for manufacturer’s defects or our error, you will be responsible for return postage. Your original shipping charge is not refundable.
If you request an exchange, we will ship that to you at no charge.

Note:
Returns received without prior authorization, without manufacturer’s packaging, and unwashed products may be refused at our discretion. We reserve the right to refuse returns at our discretion. Snags, runs, and holes can develop in the product over time, as with similar products. These occurrences will not be considered defects and will not qualify for a return or exchange. This policy is subject to change without notice.